Loanfinder - Our Values

• No upfront fee

• Review the market to find the best deals

• No scams. Ever.

As part of a financial group of companies we see ourselves a little bit different. We are guided by our values and every member of staff can directly change the business, because we trust our staff and believe in their ability to succeed.

We will offer our customers the best possible service because we have the best people in our team, without exception, and create companies that make a real difference. We will be the best employer in our field, and grow from strength to strength by valuing, nurturing, and retaining brilliance in our team.

This is why a job at Loanfinder is not just a job but a career.

Have Fun

Every loan finder employee should love their job, without exception. Enjoy what you do and do what you enjoy. Work towards goals that excite you, choose your attitude, and take pride in your successes. Work hard to enjoy your time at Loanfinder and help us to help you by being honest about what motivates you and what doesn't. If you find it impossible to love your job then find a new one that you will love. Be serious about what's important and don't stress about anything else. Keep the main thing the main thing.

Transparency

Everyone should have the information that they need to be able to make a contribution towards the success of the Group. Be open with your feedback; be honest with customers and your colleagues. Build empathy within your team and your customers - they have an interest in your success so let them in. Be clear about your minimum standards, make metrics available to everyone, have the important ones front and centre. Maintain a core brand promise, make it honest and make it obvious.

Ownership

Act as if every problem is your own personal problem, as if every customer is your personal customer, as if the business was your own. Take responsibility for your actions and the actions of others around you. There is no such thing as somebody else's problem. Think bottom up not top down. RG is an economy not a corporation. Be responsible for your own success or failure, train yourself, never rely on outside 'experts' to tell you what you can achieve yourself with our help.

Speed through Simplicity

Make sure everything we do would make sense to your grandmother. Make things easier for our customers and us wherever possible. Keeping things simple lowers our overheads and allows us to serve more customers better. If it can't be explained in a single sentence go back to the drawing board.

Be the best

If the loanfinderuk does something it does it better than everyone else, or not at all. There are no half measures. This applies to everything from the way we run our call centres to the way we make sandwiches or fill up our vending machines. Take inspiration from greatness wherever it exists. Stay hungry to improve, never accept the status quo. When you run out of people to beat in your own industry look elsewhere. Someone somewhere is always better than you, find them, take them apart, improve their model and beat them. If you cant win on size or power, win on the details. What is accepted as the 'best' within an industry is not necessarily what the customer will see as the best standard. If you can't win on anything else you can always win on the details.

Loanfinder review the market and regularly adjust fees to ensure that no-one gets a scam deal or is charged an upfront fee.